Set-up Email Templates

Email Templates: Choose from several predefined set of templates for website User contact. All actions that occur on the front end of your website by a user participating in an auction will have an email responder.

Each Auction Type set up under Settings/Auction Types has default email responders available. When setting up an "Auction Type" you must designate a "System Type", one of the four listed here:

  • Live Auction
  • Timed Auction
  • Buy-it-Now Auction
  • Buy-it-Now Auction with Timed Auction

In the following example, the "Live Salesroom Auction" is a "Live Auction" System Type and comes with a set of email responders:

save image

 

They are all marked as “Active” by default (and can be turned off). They each have a default message pre-programmed, but are completely customizable by using the large list of Short Codes available.  Here is a complete list of the Short Codes available for linking data into your emails

save image

 

Select an Auction Type from the tabs and change or disable any of the templates available:

save image

__________________________________________________________________________________________________

 

Template Groups

 

1) General Templates

  • Website User Registration (not auction registration)
  • Contact Form Submission (Website contact forms filled out by a web user and submitted to the organization)
  • Invoice Email 
  • Invoice Payment Reminder
  • Invoice Pick-up Reminder
  • Consignor Contract Email
  • Referrer Settlement Email
  • Consignor Settlement Payment Confirmation
  • Referrer Settlement Payment Information
  • Property Receipt
  • Appraisal Receipt
  • Item Inquiry Reply (response to an item inquiry - condition request -  made by a website user)


2) Live Auction Templates (System Type)

  • Auction Registration Confirmation
  • Auction Registration Approval
  • Auction Pre-Authorization Approval (based on CC card acceptance)
  • Auction Pre-Authorization Failed (based on CC decline)
  • Winning Bid Notification
  • Absentee Bid Confirmation
  • Absentee Outbid Notification


3) Timed Auction Templates (System Type)

  • Auction Registration Confirmation
  • Auction Registration Approval
  • Auction Pre-Authorization Approval (based on CC card acceptance)
  • Auction Pre-Authorization Failed (based on CC decline)
  • Winning Bid Notification
  • Bid Confirmation
  • Outbid Notification
  • High Bid Notification

 

4) Buy-it-Now Auction Templates (System Type)

  • Auction Registration Confirmation
  • Auction Registration Approval
  • Auction Pre-Authorization Approval (based on CC card acceptance)
  • Auction Pre-Authorization Failed (based on CC decline)
  • Winning Bid Notification
  • Buy Now Confirmation

 

5) Timed and Buy-it-Now Auction Templates (System Type)

  • Auction Registration Confirmation
  • Auction Registration Approval
  • Auction Pre-Authorization Approval (based on CC card acceptance)
  • Auction Pre-Authorization Failed (based on CC decline)
  • Winning Bid Notification
  • Bid Confirmation
  • Outbid Notification
  • High Bid Notification
  • Buy Now Confirmation